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DANA deposit and withdrawal

DANA is one of the most popular e-wallet options on rayman. To deposit via DANA, open your account, navigate to the deposit section, select DANA as your payment method, and enter your desired amount. The system generates a DANA payment link or QR code. Confirm the transaction in your DANA app, and funds credit to your rayman balance within subject to verification. For withdrawals, request a payout from your account dashboard, select DANA as the destination, and enter the amount. Withdrawals are reviewed within 12–48 hours. Once approved, funds transfer directly to your registered DANA account. Minimum deposit and withdrawal amounts vary; check the deposit page for current limits. DANA transactions carry no rayman fees, though your DANA provider may apply their own charges. If a deposit does not credit within subject to verification, contact support with your transaction reference number.

OVO and GoPay usage

OVO and GoPay are linked through similar e-wallet infrastructure on rayman. To use OVO, go to the deposit page, select OVO, and authorize the transaction through your OVO app. The payment typically processes within subject to verification. GoPay follows the same flow: select GoPay, authorize in the GoPay app, and watch your rayman balance update. Both services require account binding during KYC verification, so ensure your identity and phone number are confirmed. Withdrawals to OVO or GoPay use the same method: request a payout, choose your preferred e-wallet, and submit. Processing time is 12–48 hours for approval, then subject to verification for the funds to appear in your app. OVO and GoPay are widely accepted across Indonesia, making them ideal for quick deposits during peak hours. If you experience a failed transaction, check your e-wallet balance and try again, or contact our support team for assistance.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) on rayman allow you to deposit directly from your bank without using an e-wallet. During the deposit process, select your bank (BCA, Mandiri, BRI, or BNI) and a unique 16–20 digit VA code is generated. Transfer funds from your personal bank account to this VA code. Most banks process VA transfers within subject to verification. Your deposit automatically credits once the bank confirms the transfer. Virtual accounts are tied to your rayman profile, so the same code is reused for future deposits unless you request a new one. Withdrawals to a bank account require you to provide your account details during KYC verification. After requesting a withdrawal, funds are reviewed within 12–48 hours, then transferred back to your registered bank account, typically within 1–2 hours. Bank transfers carry no rayman fees. If a deposit via VA does not credit within subject to verification, verify that the transfer went through and contact support with your bank reference number.

Fees, limits and verification

rayman does not charge deposit or withdrawal fees. Your chosen payment provider (DANA, OVO, GoPay, ShopeePay, QRIS, or bank) may apply their own fees; check with them directly. Minimum deposit amounts typically range from our welcome offer to our welcome offer, depending on your payment method; maximum deposits can exceed our welcome offer but are subject to account verification level and responsible-gaming limits you set. Withdrawal minimums are usually our welcome offer. New accounts must complete KYC verification before their first withdrawal: provide a valid ID, proof of address, and a selfie with your ID. Verification typically takes subject to verification but may take up to 2 hours during high-volume periods. Once verified, your account gains access to all payment methods and higher deposit/withdrawal limits. All account information is encrypted and stored securely using SSL encryption.

Resolving a stalled transaction

If a deposit does not appear in your rayman account within the expected window (subject to verification for e-wallets, subject to verification for bank VA), first check your payment provider to confirm the transaction was completed. If the payment was deducted from your e-wallet or bank but does not show on rayman, note your transaction reference number and contact our support team immediately via live chat, email, or phone. Include the reference number, payment method, amount, and timestamp. We can investigate with your payment provider and manually credit your account if the funds were received but not processed. For withdrawals stuck in review beyond 48 hours, contact support with your request ID. We can check the approval status and expedite processing if there is a technical issue. Most stalled transactions are resolved within 2–4 hours of contacting support. To avoid delays, ensure your KYC details are fully verified and your payment information is current.