rayman Privacy Policy

What We Collect on rayman

We collect your email address and phone number when you register a rayman account. We also collect your full name, date of birth, and government-issued ID details (national identity card number, passport number, or driver's license number) during account verification. These are required by anti-money-laundering law and help us confirm you are who you claim to be before you can withdraw funds.

When you deposit or withdraw using DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer, we record the transaction amount, timestamp, and payment method. We store this data to match your deposit with your account credit and to track your withdrawal back to the correct source. We also log your device type (phone, tablet, or desktop), your browser version, and your approximate location (country or region level only—not street address) for security purposes. We collect this to detect unusual login patterns and to prevent fraud.

How We Use Your rayman Data

We use your personal information to verify your identity for KYC (Know Your Customer) compliance and to process your deposits and withdrawals. We use your betting history to calculate your rayman account balance, to settle live-dealer and sportsbook bets fairly, and to track your wagering for Liga 1, Piala AFF, Champions League, Premier League, badminton, MotoGP, Mobile Legends, Free Fire, PUBG Mobile, and slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). We use your contact details to send you account notifications, withdrawal confirmations, and customer support responses.

We do not use your data for marketing unless you explicitly opt in. We do not share your personal information with third parties except to payment processors (who handle e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfers) and to law enforcement if required by court order or applicable jurisdiction law. We may aggregate and anonymize your data (removing your name and ID number) for internal analytics—for example, to measure how many players use live blackjack versus slots—but we never identify you in such reports.

Third-Party Processors & rayman Partners

Our payment partners (local payment, online payment, e-wallet, mobile banking, local payment, online payment, and our bank partners e-wallet, mobile banking, local payment, online payment) receive your transaction details to process your deposits and withdrawals. These companies have their own privacy policies, and we recommend you review them. Our live-dealer studios may be hosted on servers outside your jurisdiction; our video streaming partners may log your session for quality monitoring. We contractually require all partners to protect your data with industry-standard encryption and to not re-sell or share your information.

We use third-party service providers for email delivery, account verification, and fraud detection. These vendors sign confidentiality agreements with rayman and are prohibited from using your data for any purpose other than delivering our service. We do not allow them to profile you or sell your contact information.

Your Rights on rayman

You have the right to request a copy of the personal data we hold about you. Contact our support team, and we will provide a downloadable export of your rayman account details, betting history, and payment records within 10 business days. You have the right to correct any inaccurate information—if your name or date of birth is wrong in your rayman account, we will update it upon verification. You have the right to request deletion of your rayman account and associated data, subject to legal retention requirements (we may need to keep records for dispute resolution or tax purposes for up to 7 years).

• Request access to your rayman data by contacting customer support.
• Update your profile details directly in your rayman account settings.
• Ask us to delete your account and associated data (legal holds may apply).
• Opt out of non-essential email communications at any time.

Cookies & Tracking on rayman

rayman uses cookies to keep you logged in, to remember your preferences, and to prevent fraud. Session cookies expire when you close your browser. Persistent cookies remain on your device for up to 1 year to help us recognize you on your next visit. We do not use cookies to track you across other websites. You can disable cookies in your browser settings, but doing so may prevent rayman from functioning properly.

How We Protect Your rayman Account

We encrypt all data in transit using TLS (Transport Layer Security) and store sensitive information in encrypted databases. We use multi-factor authentication (your password plus a code sent to your email or phone) to protect your account from unauthorized access. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. If we discover a data breach affecting rayman, we will notify affected users within 72 hours and cooperate with authorities as required.

We at rayman take your privacy seriously. If you have questions about our policy, our data practices, or your rights, contact our support team in English. We respond within 1–2 business days. Our commitment is to keep your personal information secure and to use it only to deliver the rayman service you expect.